Effective June 18, 2018
Collection of Information
When you use our Services, we may collect or receive information about you.
Information You Provide Directly
You may provide information to us when you use our Services, including when you create an account, place orders, contact us with inquiries, respond to surveys, or otherwise access our Services. This information may include your name, email address, phone number, and payment information, including credit card information and billing address used to complete the purchase transaction, and other information that may identify you. When you place an order through our Services, we collect information related to that order, including the products or services purchased, the date and time of the order, and the location of the Minnow pod where you may pick up your order. You may also choose to provide ratings for any products you purchased or any services you used.
Information We Collect Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Services. This information may include:
Information related to the device you use to access our Services;
The type of web browser and operating system you use to access our Services;
Your IP address;
The domain name of your Internet service provider;
The specific website pages or mobile application screens you visit, content you view, features you use, and the date and time of your visits; and
Your search terms, the website you visited before you came to our website, and other clickstream data.
Use of Information
We may use the information we collect or receive about you to:
Complete your purchase transactions;
Contact you in connection with your orders;
Contact you with promotional offerings or communications that may be of interest to you;
Respond to your questions and assist with problems with our Services;
Personalize the content and features you see when you visit our Services;
Serve advertisements tailored to your interests;
Provide recommendations to you;
Improve the content and functionality of our Services;
Help the Food Providers on our platform improve their offerings;
Better understand our users’ demographics, interests, and behaviors;
Manage our everyday business needs, such as auditing, administration of our Services, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service, or to comply with the law; and
Calculate the number of visitors to our Services and to each page or feature of our Services.
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent. Any communication or material you transmit to us via email or otherwise, including any data, questions, comments, suggestions, or the like, but not including your personal information and any requests, comments, or concerns regarding your personal information, will be treated as non-confidential and non-proprietary.
When you use our Services, we may collect precise location data about the progress of your order from the Minnow mobile application used by the person delivering your order. If you permit our Services to access location services through the permission system used by your mobile operating system or browser, we may also collect the precise location of your device when the Minnow mobile application is running in the foreground or background of your device while we are processing your order. We may also derive your approximate location from your IP address. We use your location information to provide more accurate deliveries of your orders and to identify the Minnow pods that are closest to you. You can choose whether to enable the location tracking feature through the settings on your device or mobile operating system, or when prompted by the Minnow mobile application.
Sharing Your Information with Third Parties
To help us run our business, we may share your information, including your contact information, ratings, other information you provide directly, and information collected automatically, with entities that provide services to us, including third parties that provide payment processing, advertising services, web analytics, data processing, IT services, customer support, and other services. We may share your name, phone number, order information, customer feedback and other information related to your orders with the Food Providers on our platform.
When Required by Law
We may be required to disclose your information to third parties, including law enforcement agencies, when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or comply with a request for cooperation from a government entity.
In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction.
Accessing and Correcting Your Personal Information
Keeping your personal information current helps ensure that we provide you with the most relevant products and services. You can access and update your personal information via your Account profile. While we are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous purchases through our Services for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregate or anonymized data indefinitely.
Third Party Sites
You may choose to enable or log in to our Services via various online services, including social networking services. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services.
Your California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by Minnow pursuant to Section 1798.83 of the California Civil Code, please contact us via the email or mailing address provided below. Please allow 30 days for a response.
Do Not Track Disclosure
Minnow does not have a mechanism in place for responding to browser “do not track” signals or other similar mechanisms used to limit collection of information for use in Online Behavioral Advertising.
Our Services are not intended for children under 13 years of age and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe that he or she has disclosed personal information to us, please contact us at email@example.com. A parent or guardian of a child under the age of 13 may review and request deletion of the child’s personal information.
Minnow allows users to invite friends to sign up for our Services by submitting a friend’s name and email address to Minnow. Sometimes we offer a promotional value for every friend who signs up and places an order through your referral link. By choosing to invite a friend you represent that you have received the friend’s consent to provide his or her name and email address to us. Minnow will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program.
Minnow is based in the United States and, regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.
Minnow has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. However, no online activity is ever fully secure or error-free. Therefore, Minnow does not guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any personal information or other information to Minnow.
To Contact Us
You can contact us by sending an email to , or by writing to:
Minnow Technologies, Inc.
41 York Street
Portland, ME 04101